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HP Return to Support Service for DesignJet XL 3600 & 3800 Series - UJ0X3E
Brand: HP
SKU: UJ0X3E
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MPS Product:
Includes service, maintenance, and usage-based management

Australia Wide Installation and Delivery

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Key Specs

Product Overview

Description

Reliable Protection for Your DesignJet XL 3600 and 3800 Series Printers

Ensure your valuable HP DesignJet XL 3600 and 3800 series printers remain operational and protected with the HP Return to Support Service. Designed specifically for printers that have been out of coverage for more than 30 days, this specialized Care Pack offers a seamless way to reinstate support and safeguard your investment against unexpected repair costs. With this service, you receive professional remote technical assistance and access to spare parts required for repairs — all included with your coverage.

Purchasing this Care Pack alongside a 1-year Post Warranty PLUS Support Care Pack extends your support coverage, giving you peace of mind and restoring your printer's eligibility for HP's trusted service. Registration is straightforward and requires no health check or repair visit unless necessary, making it a hassle-free option to ensure your hardware is fully covered. Benefit from next-available-agent support during standard workdays and enjoy responsive remote assistance tailored to your needs.

This Care Pack is ideal for organizations relying on HP DesignJet, Low Volume HP Latex, and Low Volume HP Stitch printers. Please note that printers out of coverage for more than 24 months are not eligible. Once both Care Packs are registered, you are fully equipped to handle any unexpected issues efficiently, ensuring minimal downtime and sustained productivity.



Specification Details
Product Name HP Return to Support Service for DesignJet XL 3600 and 3800 series
Product Number UJ0X3E
Care Pack Type Electronic
Product Type Care Pack
Place of Service Remote
Service Method Phone
Warranty Coverage Warranty independent
Coverage Window Standard workdays - 9 hours
Duration Not applicable
Response Time Next available agent
Support Type Remote technical assistance
Coverage Period 3 months
Registration Required No
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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

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