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Support Services (for Document & Printing)_Product__Product Only_Center facing
  • Support Services (for Document & Printing)_Product__Product Only_Center facing
HP 5 Year 4 Hour 9x5 Onsite Service with DMR for LaserJet Managed MFP E731xx
Brand: HP
SKU: U04PQE
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MPS Product:
Includes service, maintenance, and usage-based management

Australia Wide Installation and Delivery

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Key Specs

Product Overview

Description

Reliable Onsite Support with HP 5 Year 4 Hour 9x5 with DMR Service

Ensure your LaserJet Managed MFP E731xx devices stay fully operational with the HP 5 year 4 hour 9x5 service, designed to provide prompt and professional care for your essential hardware. This service package offers five years of peace of mind with rapid 4-hour response times within standard 9x5 business hours, ensuring that any issues are addressed quickly and efficiently by qualified HP technicians. With a care pack subtype classified as BASE and onsite repair service, your hardware receives priority treatment to minimize downtime and maintain productivity.

One of the standout features of this service is Defective Media Retention, which allows you to maintain control and security over your sensitive data. HP experts will diagnose and repair your storage media issues while you keep the defective drives for secure disposal or archiving in compliance with your data protection policies. This care pack covers all HP branded components including HP Jetdirect network parts, memory, and attached accessories such as duplex units and paper trays, assuring comprehensive coverage for your device.

Designed for businesses seeking reliable and swift technical support, this care pack combines remote troubleshooting expertise and same-business-day onsite assistance, delivering convenience and efficiency. The service also includes replacement parts, formal escalation management for complex issues, and continuous support to keep your hardware running optimally. Invest in the HP 5 year 4 hour 9x5 with DMR Service to secure expert care and maintain your operational confidence every step of the way.



Specification Details
Product Name HP 5 year 4 hour 9x5 with DMR Service for LaserJet Managed MFP E731xx
Product Number (SKU) U04PQE
Care Pack Type Electronic
Care Pack Subtype BASE
Place of Service Onsite
Service Method Onsite repair
Warranty Coverage In warranty
Response Time 4 hour response
Coverage Window Standard workdays - 9 hours
Coverage Period 5 years (60 months)
Support Type 4h onsite repair
Additional Support Option Defective media retention
Service Features Remote problem diagnosis, Same business day onsite support, Replacement parts included, Escalation management, Coverage for all HP branded components
UNSPSC Code 81111812
Supplies & accessories
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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

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