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Support Services (for Document & Printing)_Product__Product Only_Center facing
  • Support Services (for Document & Printing)_Product__Product Only_Center facing
HP 5 Year 4 Hour 9x5 Onsite Service with DMR for Color LaserJet Enterprise MFP X677xx
Brand: HP
SKU: U45TRE
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MPS Product:
Includes service, maintenance, and usage-based management

Australia Wide Installation and Delivery

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Key Specs

Product Overview

Description

Reliable Onsite Support When You Need It Most

Ensure your Color LaserJet Enterprise MFP X677xx remains operational with the HP 5 year 4 hour 9x5 with DMR Service. Designed for businesses that demand quick and dependable support, this Care Pack offers expert assistance with a 4-hour onsite response during standard 9x5 workdays. Whether facing unexpected hardware issues or routine maintenance, HP's skilled technicians are committed to restoring your device’s functionality swiftly and efficiently, minimizing downtime and maximizing productivity.

Maintain Control with Defective Media Retention

Security is paramount when dealing with sensitive data, especially on storage media. This service includes a Defective Media Retention option, allowing you to retain your defective storage devices securely. You can dispose of or archive your media according to your compliance and security requirements, giving you peace of mind. Coupled with full coverage of HP branded parts—including network components, memory, and accessories such as paper trays and duplex units—this service safeguards your investment comprehensively.

Expert Support Backed by Proven Escalation and Remote Diagnostics

From remote troubleshooting to onsite repair, HP’s formal escalation process ensures that complex technical challenges are resolved effectively with the right expertise. You’ll benefit from remote IT experts ready to diagnose and fix problems quickly, often before an onsite visit is necessary. When the situation requires in-person attention, service professionals arrive promptly the same business day to keep your business operations running smoothly.



Specification Details
Product Name HP 5 year 4 hour 9x5 with DMR Service for Color LaserJet Enterprise MFP X677xx
SKU U45TRE
Care Pack Type Electronic
Service Type 4h onsite repair
Place of Service Onsite
Coverage Duration 5 years
Coverage Window Standard workdays - 9 hours
Response Time 4 hour response
Additional Support Option Defective media retention
Warranty Coverage In warranty
Supported Components HP branded components including network components, memory, paper trays, duplex units, storage media
Service Features Remote problem diagnosis and support, Onsite hardware support same business day, Replacement parts and materials included, Escalation management
Datasheet Publication Number 4AA5-6385
UNSPSC Code 81112306
Supplies & accessories
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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

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