Skip to product information
Support Services (for Document & Printing)_Product__Product Only_Center facing
  • Support Services (for Document & Printing)_Product__Product Only_Center facing
HP 5 Year 4 Hour 9x5 Defective Media Retention Service for Color LaserJet E77825-E78325 MFP Managed
Brand: HP
SKU: UA5K9E
POA View More
Out of stock

POA

Request a Quote

×

Request a Quote

MPS Product:
Includes service, maintenance, and usage-based management

Australia Wide Installation and Delivery

Not sure which printer suits your need?
Take our Global 5 Audit to discover your ideal printer and get product recommendations.

Some of our clients have save up to 50% OFF by taking this audit

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

We wouldn't be beaten by price

If you’ve seen it cheaper, let us know

Key Specs

Product Overview

Description

Reliable Onsite Support with HP 5 Year 4 Hour 9x5 Defective Media Retention Service

Experience peace of mind and uninterrupted productivity with the HP 5 Year 4 Hour 9x5 w/Defective Media Retention Service designed specifically for Color LaserJet E77825-E78325 MFP Managed devices. This comprehensive care pack provides expert remote diagnosis and a commitment to onsite repair with a rapid 4-hour response time during standard 9-hour business days. With a full 5-year duration, you can trust that HP's dedicated technicians will swiftly resolve hardware issues to minimize downtime, keeping your business operations running smoothly.

Security is paramount when handling sensitive data, and this service ensures you maintain full control of your defective storage media. By allowing you to retain failed drives, you can securely dispose of or archive them in compliance with your organization's security policies or industry regulations. The service also covers replacement parts and materials for all HP branded components—including network cards, memory, paper trays, duplex units, and storage media—ensuring your hardware is restored to optimal condition quickly and efficiently.

HP's escalation management guarantees that even complex incidents receive the appropriate expertise and resources, including third-party support if necessary. Whether you require assistance remotely or onsite, this care pack is designed to deliver prompt, reliable service when you need it most. Invest in the HP 5 Year 4 Hour 9x5 w/Defective Media Retention Service to enjoy expert support, data security, and a seamless, worry-free experience for your Color LaserJet managed MFP devices.



Key Specifications & Information
Product Name HP 5 year 4 hour 9x5 w/Defective Media Retention SVC for Color LaserJet E77825-E78325 MFP Managed
SKU UA5K9E
Care Pack Type Electronic
Service Method Onsite repair
Response Time 4 hour response
Coverage Window Standard workdays - 9 hours
Duration 5 years
Support Type 4h onsite repair
Place of Service Onsite
Warranty Coverage In warranty
Additional Support Option Defective media retention
Service Features Remote problem diagnosis and support; Onsite hardware support – same business day; Defective media retention; Replacement parts and materials included; Escalation management; Coverage for all HP branded components
UNSPSC Code 81111812
Material Type DIEN
Master Publishing Date 03/02/2020
Supplies & accessories
Support Downloads

Page title

Select a page to display its content.
Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Recommended Products

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.
Read More

The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.