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Graphics Solutions Care Pack Services_Product__Product Only_Center facing
Brand: HP
SKU: U36Y4E
Sale price  $3,445.00 SAVE   $165.20 Regular price  $3,610.20
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Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Reliable Next Business Day Onsite Hardware Support for Your HP DesignJet Z9 Pro 64in

Ensure your HP DesignJet Z9 Pro 64in printer operates at peak performance with the HP 4 year Next Business Day Onsite Hardware Support with Defective Media Retention and Maintenance Kit Replacement. This premium Care Pack delivers expert in-person repair services right at your doorstep, offering you peace of mind and minimizing downtime. Backed by HP's trusted technical experts, this service guarantees next business day onsite response, helping you swiftly address hardware issues and keep your business running smoothly.

This comprehensive support plan includes replacement parts and materials, ensuring your printer receives the proper care and components it needs for optimal operation. Plus, with the included Preventive Maintenance Kit replacement at defined intervals, you’ll benefit from proactive upkeep designed to avoid unexpected malfunctions. Enjoy the convenience of remote problem diagnosis combined with onsite repairs during standard workdays, so your workflow experiences minimal interruption.

With formal escalation procedures, access to exclusive electronic support tools, and guaranteed genuine HP service, this Care Pack represents an investment in long-term reliability. Whether through remote assistance or in-person support, HP’s knowledgeable experts are ready to help you get back to business quickly and efficiently. Trust HP to protect your critical printing investment and maintain consistent output quality with this extended hardware support solution.



Specification Details
Product Name HP 4 year Next Business Day Onsite HW Support w/DMR/Maint Kit Repl for HP DesignJet Z9 Pro 64in
SKU U36Y4E
Support Type Onsite repair
Duration 4 years (48 months)
Response Time Next business day response
Coverage Window Standard workdays - 9 hours
Service Features Remote problem diagnosis, onsite hardware support, replacement parts and materials, formal escalation, access to electronic support, HP remote system access, preventive maintenance kit replacement
Additional Support Option Defective media retention
Care Pack Type Electronic
Place of Service Onsite
Warranty Coverage In warranty
Product Classification Fixed CP standalone
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

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The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.