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Graphics Solutions Care Pack Services_Product__Product Only_Center facing
Brand: HP
SKU: UC0H3E
Out of stock

MPS Product:
Includes service, maintenance, and usage-based management

Australia Wide Installation and Delivery

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Australia Wide
Delivery

Same Day
Dispatch

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Support

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Key Specs

Product Overview

Description

Reliable Onsite Support with HP 4 Year Next Business Day Hardware Service

Experience unparalleled peace of mind with the HP 4 Year Next Business Day Hardware Support w/Defective Media Retention and Maintenance Kit Replacement designed specifically for the DesignJet XL 3600MFP. This comprehensive care pack ensures your hardware remains in optimal condition, minimizing downtime and maximizing productivity. With expert onsite repairs and replacement services delivered right to your door on the next business day, you'll enjoy seamless operation and efficient problem resolution.

Beyond quick onsite support, this package includes defective media retention options and preventative maintenance kit replacements, making sure your equipment not only recovers from hardware issues swiftly but also remains updated and maintained for optimal performance. Supported during standard 9-hour workdays, five days a week, this care pack guarantees you have access to HP’s professional technicians whenever needed.

Invest in this 4-year care pack to leverage HP's trusted expertise in remote diagnosis, formal escalation procedures, and replacement parts and materials. Whether resolving issues remotely or onsite, HP's comprehensive support solutions keep your DesignJet XL 3600MFP running smoothly so your business never skips a beat.



Specification Details
Product Name HP 4 year NBD Hardware Support w/Defective Media Retention/Maint Kit Repl for DesignJetXL 3600MFP
SKU UC0H3E
Care Pack Type Electronic
Service Method Onsite repair
Place of Service Onsite
Warranty Coverage In warranty
Additional Support Option Defective media retention
Duration 4 years (48 months)
Response Time Next business day
Coverage Window Standard workdays - 9 hours
Support Type Onsite repair
Included Service Features Remote problem diagnosis, next business day onsite hardware support, replacement parts and materials, formal escalation management, electronic support, HP remote system access, Preventive Maintenance Kit replacement
Registration Required No
Supplies & accessories
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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

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The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.