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HP 3 Year Next Business Day Onsite Hardware Support with Defective Media Retention for DesignJet SD Pro Series Scanner
Brand: HP
SKU: U5AC5E
$1,066.00 SAVE   $50.07 $1,116.07
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Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Reliable Next Business Day Onsite Support for Your DesignJet SD Pro Series Scanner

Ensure your DesignJet SD Pro Series Scanner remains in optimal condition with the HP 3 yr Next business day onsite HW Support with Defective Media Retention (DMR). This comprehensive care pack guarantees expert hardware assistance delivered directly to your location within the next business day, minimizing downtime and keeping your operations running smoothly. With remote problem diagnosis and onsite repair conducted by HP specialists, you can trust that your hardware will receive timely and professional service tailored to your needs.

Benefit from a full three years of dedicated support that includes replacement parts and materials, formal escalation procedures, and ongoing access to HP’s extensive electronic support resources. The service is designed to work seamlessly during standard workdays for 9 hours daily, covering all in-warranty hardware issues. The inclusion of Defective Media Retention gives you peace of mind, allowing you to keep your defective media while HP provides a replacement, enhancing data security and control.

Whether it’s a remote troubleshooting session or an onsite visit from a skilled professional, HP ensures your scanner stays as effective as the day you bought it. Trust in HP’s commitment to quality and responsiveness—help is never more than a phone call or a visit away. Invest in this care pack today to maintain your productivity and protect your valuable equipment over the long term.



Specification Details
Product Name HP 3 yr Next business day onsite HW Support w/DMR for DesignJet SD Pro Series Scanner
Product Number U5AC5E
Care Pack Type Electronic
Service Method Onsite repair
Response Time Next business day response
Warranty Coverage In warranty
Coverage Period 3 years (36 months)
Support Hours Standard workdays - 9 hours
Additional Support Defective media retention
UNSPSC Code 81111812
Service Features Remote problem diagnosis, Next business day onsite hardware support, Replacement parts and materials included, Formal escalation procedures and management, Access to electronic support information and tools, HP remote system access and support, Defective media retention
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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

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Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.
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The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.