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Support Services (for Document & Printing)_Product__Product Only_Center facing
Brand: HP
SKU: U9NH5E
Sale price  $158.00 SAVE   $176.34 Regular price  $334.34
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Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Reliable Next Business Day Onsite Support for Your HP LaserJet E60065 & E60165 Managed Printers

Ensure your HP LaserJet E60065 and E60165 Managed printers stay in peak working condition with the HP 3 year Next Business Day Onsite Service featuring Defective Media Retention (DMR). This premium Care Pack is designed to provide swift, expert assistance with next-business-day onsite repair, minimizing downtime and maximizing your productivity. When an issue arises, experienced HP technicians are just a call away, offering remote troubleshooting to resolve problems quickly or arriving onsite promptly to get your hardware back in action.

Security and control over sensitive data are paramount. With the Defective Media Retention feature, you retain possession of your failed storage media, giving you peace of mind that your confidential information stays protected throughout the service process. Additionally, this Care Pack covers all HP branded components—including essential accessories like paper trays and duplex units—ensuring comprehensive support for your investment.

Benefit from real professionalism with a service that includes replacement parts and materials, formal escalation processes for complex incidents, and coverage during standard workdays to suit your business schedule. Trust in HP’s commitment to keeping your equipment operational and your business running smoothly with expert onsite repair and unmatched customer service.



Product Key Specifications
Product Name HP 3 year Next Business Day Onsite w/DMR Service for LaserJet E60065 E60165 Managed
SKU U9NH5E
Care Pack Type Electronic
Service Duration 3 years (36 months)
Response Time Next Business Day
Place of Service Onsite
Support Method Onsite repair with remote troubleshooting
Coverage Window Standard workdays - 9 hours
Warranty Coverage In warranty
Additional Support Option Defective Media Retention (retain failed storage media)
Replacement Parts Included
Covered Components All HP branded parts and accessories (e.g., paper trays, duplex units, storage media)
Escalation Management Available for complex incidents
Registration Required No
UNSPSC Code 81112306
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

Read More

The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.