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Graphics Solutions Care Pack Services_Product__Product Only_Center facing
Brand: HP
SKU: U36Y3E
Sale price  $1,952.00 SAVE   $92.53 Regular price  $2,044.53
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Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Reliable Next Business Day Hardware Support for Your HP DesignJet Z9 Pro 64in

Ensuring your HP DesignJet Z9 Pro 64in operates at peak performance is essential for your business continuity. With the HP 3 year Next Business Day Onsite Hardware Support with Defective Media Retention and Maintenance Kit Replacement, you gain unmatched peace of mind and expert technical assistance precisely when you need it. This comprehensive care pack offers you quick access to knowledgeable in-person repairs, expert remote problem diagnosis, and essential hardware parts replacement to keep your printer running smoothly.

Designed with your operational efficiency in mind, this support service guarantees next business day onsite response during standard work hours, enabling you to minimize downtime significantly. Enjoy the convenience of onsite preventive maintenance kits delivered as part of the package, helping extend the lifecycle of your equipment and maintain consistent print quality. Whether you need assistance remotely or a technician at your door, HP’s formal escalation procedures and reliable service management ensure your printer issues are resolved efficiently and effectively.

Choose this HP Care Pack to benefit from a robust support system that includes defective media retention, access to HP’s electronic support resources, and a clear commitment to prompt, expert service for three full years. Trust HP’s industry-leading support to keep your DesignJet Z9 Pro 64in operating seamlessly and empower your business to focus on what matters most—delivering exceptional print results every time.



Specification Details
Product Name HP 3 year Next Business Day Onsite HW Support w/DMR/Maint Kit Repl for HP DesignJet Z9 Pro 64in
SKU U36Y3E
Duration 3 years (36 months)
Response Time Next Business Day
Service Type Onsite hardware support with defective media retention
Care Pack Type Electronic
Coverage Window Standard workdays - 9 hours
Support Features Remote diagnosis, parts replacement, formal escalation, preventive maintenance kit replacement
Registration Required No
Warranty Coverage In warranty
Place of Service Onsite
Product Classification Fixed CP standalone
UNSPSC Code 81111812
Manufacturer HPI
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

Read More

The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.