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Graphics Solutions Care Pack Services_Product__Product Only_Center facing
Brand: HP
SKU: U7UM9E
$2,883.00
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Out of stock

Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Your Reliable Protection for HP DesignJet SD Pro MFP

Ensure maximum uptime and peace of mind with the HP 3 year Next Business Day Onsite Hardware Support with Defective Media Retention, expertly designed for your DesignJet SD Pro MFP. This comprehensive care pack delivers unparalleled service with the convenience of onsite repairs, rapid response, and the added security of defective media retention—helping you safeguard your sensitive data.

With this plan, you receive next business day onsite hardware support for three full years, ensuring that any hardware issues are swiftly diagnosed and resolved by HP’s proficient technicians. Whether through remote problem diagnosis or in-person repairs, you can trust that your device will be restored efficiently, minimizing downtime and keeping your operations running smoothly. Replacement parts, materials, and expert service are all included, giving you confidence that your investment remains protected.

Beyond fast and reliable service, this support package places your data security first. The defective media retention feature lets you maintain control over your defective storage disks, so you don’t have to worry about the sensitive information they contain. HP will provide a replacement disk while allowing you to keep the old one, offering both compliance and peace of mind.



Product Specifications
Product Name HP 3 year Next Business Day Onsite HW Support w/Defective Media Retention for DesignJet SD Pro MFP
SKU U7UM9E
Care Pack Type Electronic
Duration 3 years (36 months)
Service Method Onsite repair
Coverage Window Standard workdays - 9 hours
Response Time Next business day
Additional Support Option Defective media retention
Support Features Remote problem diagnosis and support, Next business day onsite hardware support, Replacement parts and materials included, Formal escalation procedures, Access to electronic support tools, HP remote system access and support, Defective media retention
Warranty Coverage In warranty
Place of Service Onsite
UNSPSC Code 81111812
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

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The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.