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Brand: HP
SKU: U11W3E
Sale price  $238.00 SAVE   $0.41 Regular price  $238.41
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Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
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Key Specs

Product Overview

Description

HP 3 Year 4 Hour 9x5 Onsite Service with Defective Media Retention for Color LaserJet Enterprise M455

Ensure your Color LaserJet Enterprise M455 printer remains in peak condition with the HP 3 Year 4 Hour 9x5 Onsite Service featuring Defective Media Retention. Designed to provide you with rapid and reliable support, this Care Pack offers expert remote troubleshooting and diagnostics followed by onsite repairs when needed, all within a swift 4-hour response window on standard 9x5 business days. Reduce downtime and maintain productivity with seamless hardware support tailored to your enterprise's demands.

Protect your sensitive data with confidence. This service includes defective media retention, allowing you to securely retain your failed storage media. HP specialists will diagnose issues, provide replacement drives, and let you keep your original media to meet your company’s security standards. Alongside this, the service covers replacement parts and materials for all HP branded components integrated into your device — from memory and network cards to paper trays and duplex units — ensuring comprehensive care for your equipment.

Experience peace of mind with escalation management, ensuring that complex issues receive the right attention from skilled professionals promptly. Whether assistance is remotely delivered or on-site, the HP experts are committed to restoring your device’s functionality quickly and efficiently. With this service, you’re not just getting repairs, but dependable support that keeps your business running smoothly and securely.



Specification Details
Product Name HP 3 year 4 hour 9x5 w/DMR Service for Color LaserJet Enterprise M455
SKU U11W3E
Care Pack Type Electronic
Care Pack Subtype BASE
Duration 3 years (36 months)
Response Time 4 hour onsite repair
Coverage Window Standard workdays - 9 hours (9x5)
Service Method Onsite repair
Additional Support Option Defective media retention
Warranty Coverage In warranty
Coverage All HP branded components (including HP Jetdirect network, memory components, paper trays, duplex units, storage media)
Support Features Remote diagnosis, onsite hardware support, replacement parts, escalation management
Registration Required No
UNSPSC Code 81111812
Product Classification Fixed CP standalone
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

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The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.