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Support Services (for Document & Printing)_Product__Product Only_Center facing
Brand: HP
SKU: U9MZ3E
$372.00
Out of stock

Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Reliable 3-Year Onsite Service for Your HP LaserJet Enterprise M609/M612

Ensure peak performance and minimized downtime for your HP LaserJet Enterprise M609 and M612 printers with the HP 3 year 4 hour 9x5 Service. Designed specifically for demanding business environments, this service plan delivers expert onsite support within 4 hours during standard 9 am to 5 pm business days, helping you get back to productivity faster without the hassle.

With this comprehensive care pack, you benefit from remote troubleshooting and diagnostic assistance combined with prompt onsite repair when needed. Your defective storage media remains in your control, ensuring security while HP replaces faulty components and materials at no extra cost. Plus, coverage extends to all HP branded components including network cards, memory, paper trays, and duplex units, making it a complete solution for your printer support needs.

Experience peace of mind knowing HP’s escalation management is in place to promptly resolve even complex incidents. Whether through remote guidance or in-person assistance, expert help is just a call or visit away. The service begins immediately upon hardware purchase and is backed by HP’s commitment to quality and customer satisfaction, making it an essential investment to maintain continuous printer operation and safeguard your sensitive data.



Specification Details
Product Name HP 3 year 4 hour 9x5 Service for LaserJet Enterprise M609 M612
SKU U9MZ3E
Care Pack Type Electronic
Service Coverage Onsite repair within 4 hours, 9x5 business days
Duration 3 years
Response Time 4 hour response
Place of Service Onsite
Additional Support Defective media retention, replacement parts and materials included
Supported Components All HP branded components including HP Jetdirect network components, memory, paper trays, duplex units, and storage media
Service Features Remote problem diagnosis, onsite hardware support, escalation management
Warranty Coverage In warranty
Coverage Window Standard workdays - 9 hours (9x5)
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

Read More

The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.