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Support Services (for Document & Printing)_Product__Product Only_Center facing
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HP 3 Year 4 Hour 9x5 Defective Media Retention Service for Color LaserJet E77825-E78325 MFP - UA5K7E
Brand: HP
SKU: UA5K7E
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MPS Product:
Includes service, maintenance, and usage-based management

Australia Wide Installation and Delivery

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Key Specs

Product Overview

Description

Reliable Onsite Support for Your Color LaserJet MFP

Ensure your HP Color LaserJet E77825-E78325 Multifunction Printer operates at peak performance with the HP 3 year 4 hour 9x5 with Defective Media Retention Service. Designed to provide fast, expert repair and maintenance, this Care Pack helps minimize downtime with a guaranteed 4-hour onsite response during standard 9-hour workdays. Whether dealing with unexpected hardware issues or routine maintenance, our skilled technicians are on hand to deliver professional, efficient service right at your location.

What truly sets this service apart is the Defective Media Retention option, allowing you to retain possession and control of failed storage media. This critical feature helps you maintain data security and regulatory compliance by securely disposing of or archiving sensitive information according to your standards. Alongside this, you benefit from comprehensive coverage that includes replacement parts and materials, escalation management for complex incidents, and support for all HP-branded components and accessories.

With HP’s trusted expertise, you enjoy peace of mind knowing that your hardware support is just a call away. Remote troubleshooting, diagnostics, and same-day onsite repairs ensure your productivity stays on track, supported by a dedicated team ready to respond promptly. Invest in robust protection for your valuable printer assets with this reliable 3-year Care Pack and keep your business printing smoothly and securely.



Specification Details
Product Name HP 3 year 4 hour 9x5 w/Defective Media Retention SVC for Color LaserJet E77825-E78325 MFP Managed
Product Number UA5K7E
Care Pack Type Electronic
Service Method Onsite repair
Warranty Coverage In warranty
Response Time 4 hour response
Coverage Window Standard workdays - 9 hours
Duration 3 years
Support Type 4h onsite repair
Additional Support Option Defective media retention
Service Features Remote problem diagnosis and support, Onsite hardware support – same business day, Defective media retention, Replacement parts and materials included, Escalation management, Coverage for all HP branded components
Product Classification Fixed CP standalone
Coverage Period 36 months
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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

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