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Graphics Solutions Care Pack Services_Product__Product Only_Center facing
Brand: HP
SKU: U9ZC5PE
Sale price  $1,620.00 SAVE   $76.97 Regular price  $1,696.97
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Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Reliable Post-Warranty Support for Your DesignJet Z9-24

Keep your HP DesignJet Z9-24 printer running smoothly even after your original warranty expires with the HP 2 year Post Warranty NBD Onsite Hardware Support with Defective Media Retention. Designed to extend your peace of mind, this Care Pack offers comprehensive onsite repair coverage with next business day response, ensuring minimal downtime for your critical printing tasks. Our experts deliver professional service directly at your location, supported during standard workdays over nine hours each day, five days a week.

Experience the confidence of having specialist technicians provide not only remote problem diagnosis but also immediate onsite hardware repairs and replacement parts. The defective media retention feature further protects your sensitive data by allowing you to retain defective disks while HP provides replacements. This ensures your confidential information stays secure while maintaining the highest level of operational uptime.

From rapid response to expert troubleshooting and seamless support, this Care Pack helps you maximize the reliability and lifespan of your DesignJet Z9-24 printer. Take control over your hardware’s performance and security with trusted HP service designed specifically for your business needs.



Product Specifications
Product Name HP 2 year Post Warranty NBD Onsite HW Support w/Defective Media Retention for DesignJet Z9-24 1 roll
SKU U9ZC5PE
Duration 2 years
Service Method Onsite repair
Coverage Window Standard workdays - 9 hours
Response Time Next business day response
Warranty Coverage Post warranty
Additional Support Defective media retention
Support Type Onsite repair
Care Pack Type Electronic
Place of Service Onsite
UNSPSC Code 81111818
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

Read More

The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.