Skip to product information
Graphics Solutions Care Pack Services_Product__Product Only_Center facing
  • Graphics Solutions Care Pack Services_Product__Product Only_Center facing
HP 2 Year Post Warranty Next Business Day Hardware Support with Defective Media Retention & Maintenance Kit Replacement for DesignJet Z9 Pro 64in
Brand: HP
SKU: U36Y7PE
POA View More
Out of stock

POA

Request a Quote

×

Request a Quote

MPS Product:
Includes service, maintenance, and usage-based management

Australia Wide Installation and Delivery

Not sure which printer suits your need?
Take our Global 5 Audit to discover your ideal printer and get product recommendations.

Some of our clients have save up to 50% OFF by taking this audit

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

We wouldn't be beaten by price

If you’ve seen it cheaper, let us know

Key Specs

Product Overview

Description

Reliable Post Warranty Support for Your HP DesignJet Z9 Pro 64in

Ensure your HP DesignJet Z9 Pro 64in printer stays in top condition even after the warranty period with the HP 2 year Post Warranty Next Business Day Hardware Support with Defective Media Retention and Maintenance Kit Replacement. Designed specifically for peace of mind, this Care Pack provides comprehensive onsite repair services with a next business day response, minimizing downtime and keeping your workflow uninterrupted.

Benefit from expert remote diagnostics paired with prompt in-person support by trained professionals. Whether you need replacement parts, preventive maintenance kit replenishment, or thorough hardware troubleshooting, this plan covers you for two years post warranty. The service includes a defective media retention option, allowing you to retain defective media securely, ensuring data privacy and compliance.

With access to HP's advanced electronic support tools and formal escalation management, you can trust that any hardware issue will be handled swiftly and effectively. Operating during standard workdays for nine hours daily, this Care Pack guarantees your investment is protected with high-quality service and expert care, helping you maintain your productivity and print quality with confidence.



Product Key Specifications
Product Name HP 2 year Post Warranty NBD HW Support w/DMR/Maint Kit Repl for HPDesignJet Z9 Pro 64in
SKU U36Y7PE
Care Pack Type Electronic
Service Method Onsite repair
Place of Service Onsite
Warranty Coverage Post warranty
Support Type Onsite repair
Response Time Next business day response
Coverage Window Standard workdays - 9 hours
Duration 24 months (2 years)
Additional Support Option Defective media retention
Maintenance Replacement of Preventive Maintenance Kits included
Service Features Remote problem diagnosis and support; Replacement parts and materials included; Formal escalation procedures; Access to electronic support and tools; HP remote system access
Registration Required No
Supplies & accessories
Support Downloads

Page title

Select a page to display its content.
Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Recommended Products

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.
Read More

The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.