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HP 769 Black/Magenta 1-2 DesignJet Printhead (7K5U5A)
  • HP 769 Black/Magenta 1-2 DesignJet Printhead (7K5U5A)
HP 2 Year Pickup & Return Service for Consumer LaserJet Printers
Brand: HP
SKU: U35Q5E
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MPS Product:
Includes service, maintenance, and usage-based management

Australia Wide Installation and Delivery

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Key Specs

Product Overview

Description

Reliable Protection for Your Consumer LaserJet Printer

Ensure the longevity and peak performance of your HP Consumer LaserJet Printer with the HP 2 year Pickup and Return Service. Designed to provide comprehensive coverage, this Care Pack service offers convenient door-to-door pickup and return, removing the hassle of transporting your equipment for repairs. Rest easy knowing that all parts and labor are included, and if your printer cannot be repaired, a prompt replacement is provided, giving you uninterrupted productivity and peace of mind.

Experience exceptional customer support available seven days a week, either by phone or chat. HP’s expert technicians are ready to remotely diagnose issues, provide professional telephone support, and manage the repair logistics for you. With the service including shipment to an HP designated repair center and return shipment back to you, you save valuable time and effort, letting you focus on what matters most—your work.

Backed by original HP parts and supported by HP know-how, this service guarantees high-quality repairs and swift turnaround times within 3 to 7 business days. The 24-month coverage window on standard workdays ensures your printer is protected over a meaningful duration. Enhance your ownership experience with this reliable, hassle-free Care Pack that extends your warranty coverage and helps you avoid unexpected repair costs.



Specification Details
Product Name HP 2 year Pickup and Return Service for Consumer LaserJet Printers
Product Number (SKU) U35Q5E
Care Pack Type Electronic
Duration 2 years (24 months)
Service Method Depot repair
Support Type Pickup and return
Response Time Repaired within 3-7 business days
Coverage Window Standard workdays - 9 hours
Service Features Remote problem diagnosis and telephone support, replacement parts and materials, offsite support, return shipment
Logistics Options Courier pick up and return
Registration Required No
Tangible Item No
UNSPSC Code 81111812
Company HPI
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

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Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

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