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Graphics Solutions Care Pack Services_Product__Product Only_Center facing
Brand: HP
SKU: U36Y5E
Sale price  $5,153.00 SAVE   $14.80 Regular price  $5,167.80
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Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Reliable 5-Year Next Business Day Onsite Hardware Support for Your HP DesignJet Z9 Pro 64in

Experience unmatched peace of mind and operational efficiency with the HP 5 year Next Business Day Onsite Hardware Support, specifically designed for the HP DesignJet Z9 Pro 64in series. This comprehensive Care Pack ensures your hardware receives expert attention with guaranteed next business day onsite service, minimizing downtime and keeping your business running smoothly. With HP's highly trained technicians ready to diagnose and resolve issues promptly, you can trust in quick and effective repairs delivered right at your location.

Our service goes beyond simple hardware repair. Included in this package is a preventive maintenance kit replacement, designed to keep your DesignJet printer operating at peak performance throughout the duration of the 5-year coverage. Additionally, defective media retention gives you peace of mind by securely managing sensitive media materials. Benefit from HP’s formal escalation procedures, remote system access, and continuous electronic support to ensure you receive the highest level of care and assistance.

Invest in lasting reliability and expert support that works as hard as you do. Whether you need prompt onsite repair, replacement parts, or remote troubleshooting, HP's dedicated service team is just a call or visit away. Optimize your printing workflow and protect your investment with this trusted and indispensable Care Pack designed to deliver confidence and continuity.



Specification Details
Product Name HP 5 year Next Business Day Onsite HW Support w/DMR/Maint Kit Repl for HP DesignJet Z9 Pro 64in
SKU U36Y5E
Care Pack Type Electronic
Service Method Onsite repair
Place of Service Onsite
Warranty Coverage In warranty
Additional Support Option Defective media retention
Coverage Window Standard workdays - 9 hours
Duration 5 years (60 months)
Response Time Next business day response
Support Type Onsite repair
Preventive Maintenance Replacement Kits Included
Product Classification Fixed CP standalone
UNSPSC Code 81111812
Additional Features Remote problem diagnosis and support, Formal escalation procedures, Access to electronic support information, HP remote system access and support
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

Read More

The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.