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Graphics Solutions Care Pack Services_Product__Product Only_Center facing
Brand: HP
SKU: U5AC6E
Sale price  $2,036.00 SAVE   $96.33 Regular price  $2,132.33
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Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Reliable Next Business Day Onsite Hardware Support for Your SD Pro Series Scanner

Ensure your SD Pro Series Scanner remains in optimal condition with the HP 5 year Next Business Day Onsite Hardware Support with Defective Media Retention. Designed to deliver fast, expert assistance exactly when you need it, this support service guarantees next business day onsite repair, keeping downtime to a minimum. Whether you encounter unexpected hardware issues or need quick diagnostics, HP's skilled technicians will arrive promptly to provide dependable onsite hardware repairs, parts replacement, and ongoing support.

This comprehensive care pack offers more than just repair services — it includes defective media retention (DMR), which means you maintain complete control and security over your data even when storage hardware needs replacement. With HP's remote problem diagnosis capabilities and formal escalation procedures, you gain access to proactive troubleshooting and a seamless path to resolution, powered by HP's in-depth knowledge and electronic support tools.

Backed by a 5-year coverage period with standard 9-hour support on regular workdays, this plan offers you peace of mind knowing that your investment is protected. Experience tailored onsite service and personalized assistance to keep your business running smoothly. Trust HP’s commitment to quality and efficiency to keep your scanner functioning at its best, minimizing disruptions and safeguarding your critical data.



Feature Specification
Care Pack type Electronic
Product type Care Pack
Place of service Onsite
Service method Onsite repair
Warranty coverage In warranty
Additional support option Defective media retention
Coverage window Standard workdays - 9 hours
Duration 5 years
Response time Next business day response
Support type Onsite repair
Product number (SKU) U5AC6E
UNSPSC code 81111812
Service features Remote problem diagnosis and support; Next business day onsite hardware support; Replacement parts and materials included; Formal escalation procedures and management; Access to electronic support information and tools; HP remote system access and support; Defective media retention
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

Read More

The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.