{"product_id":"hp-5-year-4-hour-9x5-dmr-service-color-laserjet-enterprise-m455-u11w5e","title":"HP 5 Year 4 Hour 9x5 Service with Defective Media Retention for Color LaserJet Enterprise M455","description":"\u003ch2\u003eReliable HP 5 Year 4 Hour 9x5 w\/DMR Service for Color LaserJet Enterprise M455\u003c\/h2\u003e\u003cp\u003eEnsure your Color LaserJet Enterprise M455 stays productive and dependable with the HP 5 Year 4 Hour 9x5 service plan. Designed for businesses that demand swift, professional repair and support, this Care Pack delivers expert onsite hardware service with a guaranteed response time within 4 hours during standard business days. With coverage extending over 5 years, you can rely on consistent, high-quality support that maximizes your printer's uptime and minimizes disruption to your workflows.\u003c\/p\u003e\u003cp\u003eSecurity is paramount when handling sensitive data stored on your device. This service includes Defective Media Retention (DMR), allowing you to maintain control of your failed storage media. By retaining possession of your defective drives, you safeguard your data privacy and comply with security standards or industry regulations more effectively. Whether you need remote troubleshooting or same-day onsite repairs, HP's skilled technicians provide comprehensive support, including replacement parts and materials, to promptly restore your device's functionality.\u003c\/p\u003e\u003cp\u003eExperience peace of mind with a service plan that covers all HP branded components including HP Jetdirect network cards, memory modules, and attached accessories like paper trays and duplex units. HP's formal escalation process ensures that even complex issues receive the attention of specialized resources or third-party experts when necessary. Backed by HP's trusted expertise, this Care Pack empowers your business to stay productive, secure, and fully supported every step of the way.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003ctable border=\"1\" cellpadding=\"5\" cellspacing=\"0\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eSpecification\u003c\/th\u003e\n\u003cth\u003eDetails\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Name\u003c\/td\u003e\n\u003ctd\u003eHP 5 year 4 hour 9x5 w\/DMR Service for Color LaserJet Enterprise M455\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSKU\u003c\/td\u003e\n\u003ctd\u003eU11W5E\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCare Pack Type\u003c\/td\u003e\n\u003ctd\u003eElectronic\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Method\u003c\/td\u003e\n\u003ctd\u003eOnsite repair\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003ePlace of Service\u003c\/td\u003e\n\u003ctd\u003eOnsite\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eWarranty Coverage\u003c\/td\u003e\n\u003ctd\u003eIn warranty\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDuration\u003c\/td\u003e\n\u003ctd\u003e5 years (60 months)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eResponse Time\u003c\/td\u003e\n\u003ctd\u003e4 hour response\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eCoverage Window\u003c\/td\u003e\n\u003ctd\u003eStandard workdays - 9 hours\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eAdditional Support Option\u003c\/td\u003e\n\u003ctd\u003eDefective media retention\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSupport Type\u003c\/td\u003e\n\u003ctd\u003e4h onsite repair\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eService Features\u003c\/td\u003e\n\u003ctd\u003eRemote problem diagnosis and support; Onsite hardware support – same business day; Defective media retention; Replacement parts and materials included; Escalation management; Coverage for all HP branded components\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eUNSPSC Code\u003c\/td\u003e\n\u003ctd\u003e81111812\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eProduct Classification\u003c\/td\u003e\n\u003ctd\u003eFixed CP standalone\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e","brand":"HP","offers":[{"title":"Default Title","offer_id":46978587721927,"sku":"U11W5E","price":476.0,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0730\/7031\/3671\/files\/fom5ptvtmd_a6e1cc45-c556-4bcb-b5a9-f9c33b431015.png?v=1786422203","url":"https:\/\/shop.gom.com.au\/products\/hp-5-year-4-hour-9x5-dmr-service-color-laserjet-enterprise-m455-u11w5e","provider":"Global Office Machines","version":"1.0","type":"link"}