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Support Services (for Document & Printing)_Product__Product Only_Center facing
Brand: HP
SKU: U9PD5E
$888.00
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Out of stock

Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
Guaranteed

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Key Specs

Product Overview

Description

Reliable 3-Year Onsite Support with Fast Response

Keep your Color LaserJet E650xx and E651xx Managed printers operating smoothly with the HP 3 year 4 hour 9x5 w/DMR Service. Designed to provide peace of mind, this Care Pack guarantee ensures expert technical assistance within just 4 hours during standard workdays, speeding up troubleshooting and minimizing downtime. With onsite repair service, HP's team will be there on the very same business day if remote support cannot resolve the issue, helping to get your devices back in action promptly and efficiently.

Secure Data Management with Defective Media Retention

Maintain full control over your sensitive information with the defective media retention option included. When storage media becomes defective, HP not only diagnoses and replaces the faulty hardware, but also lets you retain the defective drives. This approach supports your organization's data security and compliance protocols, giving you the confidence to handle sensitive or confidential data responsibly.

Comprehensive Coverage for Your Investment

This comprehensive Care Pack covers all HP branded components, including network modules, memory, accessories, and consumables such as paper trays and duplex units. HP's formal escalation process ensures that complex issues receive the appropriate expert attention quickly. From robust remote support to onsite expertise and replacement parts, you receive a turnkey solution that protects your printer investment and maintains your business productivity.



Specification Details
Product Name HP 3 year 4 hour 9x5 w/DMR Service for Color LaserJet E650xx E651xx Managed
SKU U9PD5E
Duration 3 years (36 months)
Response Time 4 hour onsite repair response
Coverage Window Standard workdays - 9 hours (9x5)
Service Method Onsite repair
Warranty Coverage In warranty
Care Pack Type Electronic, BASE subtype
Additional Support Option Defective media retention
Coverage Includes All HP branded components including Jetdirect network components, memory, HP accessories, paper trays, duplex units, and storage media
Support Features Remote problem diagnosis, on-site same business day support, replacement parts, escalation management
Place of Service Onsite
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

Read More

The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.