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Graphics Solutions Care Pack Services_Product__Product Only_Center facing
Brand: HP
SKU: U5AC7PE
Sale price  $585.00 SAVE   $27.16 Regular price  $612.16
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Australia Wide Installation and Delivery

Australia Wide
Delivery

Same Day
Dispatch

Customer
Support

100%
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Key Specs

Product Overview

Description

Reliable Post Warranty Hardware Support for Your DesignJet SDPro Series Scanner

Ensure uninterrupted performance with the HP 1 year Post Warranty NBD Onsite HW Support w/DMR tailored specifically for your DesignJet SDPro Series Scanner. Designed to keep your device operating at peak efficiency, this care pack offers Next Business Day onsite repair services supported by seasoned HP technicians. Whether you're facing hardware issues or need expert diagnostics, you can count on fast, knowledgeable support delivered right to your door during standard workdays.

Don’t let hardware downtime disrupt your business workflow. With this service, you benefit from comprehensive coverage including replacement parts and materials, formal escalation procedures, and remote problem diagnosis. The added Defective Media Retention option ensures that your sensitive data remains secure — you retain defective storage media, while HP swiftly provides replacements, giving you peace of mind and full control over your data privacy.

Experience practical and efficient repair services with access to exclusive HP electronic support tools and remote assistance. From remote troubleshooting to on-site hardware servicing, HP is committed to rapid response and providing you with quick restoration of your DesignJet scanner’s functionality. Enjoy a worry-free extended post warranty period that lets you focus on what truly matters—your work.



Specification Details
Product Name HP 1 year Post Warranty NBD Onsite HW Support w/DMR for DesignJet SDPro Series Scanner
Product Number (SKU) U5AC7PE
Care Pack Type Electronic
Service Method Onsite repair
Warranty Coverage Post warranty
Duration 1 year (12 months)
Response Time Next business day response
Coverage Window Standard workdays - 9 hours
Additional Support Option Defective media retention
Support Type Onsite repair
Remote Support Available
Replacement Parts & Materials Included
Tangible Item No
UNSPSC Code 81111812
Manufacturer HPI
Supplies & accessories
Support Downloads

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Delivery FAQ

Delivery FAQ

When will I receive my delivery?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

How is my delivery calculated?

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

General terms and conditions

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Returns policy

We aim to have your order on your door step as soon as possible and to achieve this we use a combination of shipping from our own inventory as well as using our suppliers who are able to deliver direct to our customers.

With warehouses located across the country, Global Office Machines is able to offer Australia-wide delivery.

Because we provide same day dispatches on all orders for in stock items placed before 2pm, delivery to all metro areas nationwide are usually delivered on the following business day, however, allow up to 3 business days.

For all regional locations across Australia, delivery times vary between 2-7 business days.

These delivery times do not take into consideration any issues beyond our control e.g. courier problems or out of stock products. Any orders that contain backordered products will have the items in stock shipped as per usual and the back order items will be sent as soon as they are in stock. You will be notified if part of your order is not currently in stock.

Reviews

Global is the HP DesignJet Partner of the Year.

For 2016, 2017, and a finalist for 2018, 2022, and 2023.

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The Global Office Machines difference

When you choose Global, you get more than just a printer. You get a partner commiteted to your business.

Experience You Can Trust
Nearly 30 years serving Australian organisations with reliable print solutions.

Service That Shows Up
Same-day repairs, 98% first-visit fix rate, and nationwide coverage.

Smarter Value
Our Triple 5 Audit™ guarantees you’ll save at least 5%—many clients save up to 40%.

Support Beyond The Sale
From setup to managed services, we stay with you long after installation.